Hotel Metropolitan Nagano

I had stayed at this hotel previously for short visit in January, and I will stay here again in a heartbeat in the future! For this stay, I made multiple reservations due to family emergency / visiting family member at the nearby hospital, not knowing how long my stay will be. I made 3 consecutive reservations with 3 different room types (by accident). Upon check in at the hotel, a front desk clark adjusted my reservation and allowed me to stay in the same room for the whole entire stay (Very thankful for Ms. Sato at the front desk, who made it happen for me.). Asides from the customer service, all the amenities offer at this hotel is very nice. I love how secure and efficient their coin operated laundry facilities and same day dry cleaning / laundry services.

This hotel was a very pleasant surprise. We booked it the day before our stay and we wish we had booked more nights here. The room was very spacious, super comfy beds and lots of storage. Our baby could play on the floor safely. The shower had a very good water pressure. Our breakfast buffet was great, as was the service. They looked after our luggage before check-in and once we checked out too. There's a direct entrance to the hotel from the train station through the department store.

the location was the key attraction. the hotel is linked to Midori where food and transport is easily accessible. It was very important as it meant that my 80+ year old mother is able to walk to the train station warm as we were in Nagano during winter. Food at Midori was great as always, there are really nice eating places close by as well. Next is the ease of transportation - most of the buses are routed here, so getting around Nagano is very easy. The room is a really good size and everything was clean

Spacious room, very clean. Pretty much soundproof. Huge beds and a nice sofa bed for the kid. Nice view towards the train trucks My kid enjoyed it watching the trains. The room was really well serviced. Plenty of towels and other toiletries (tooth brushes, razors, cotton pads, hair brushes, shampoo, body shampoo and conditioner). Bring body lotion. Slippers and pyjamas were also available. A small fridge( not cold enough though) with 3 bottles of water in. Kettle (green tea bags). Glasses and mugs provided. Overall a practical room with everything that you might need. The breakfast ok-ish. Not much to choose from unless you enjoy the japonese bfast. Omlette and sausages everytime and sometimes some baked potatoes with bacon or baked pasta with some sauce. Not much bread (western style). There was smth but it was sweet bread and some baguette slices. There were croissants too. Great location next to the train station with direct access to other shopping areas. If you are coming from Hakuba to Nagano and book accomodation here the bus will leave you directly and the hotel entrance. They could accomodate an extra night for us without switching the room or paying more. Quick checkin/out. Friendly staff. Always helpfull.

Location was excellent and the price was extraordinary.